Customer Reviews
We appreciate feedback on your experiences with us. We strive for full 5 star rating so if your experience was anything less than that, please reach out to our management team to make things right. Here are some of the wonderful things people have said about our dealership:
Customer Reviews
Sales person Darren and Sales manager Brad are to be commended!! They helped me in my time of need and I thought I didn't have any hope when my vehicle broke down. They were able to work with me, went above and beyond as I was able to drive away in a brand new 2020 Kia Soul. Thank you both very much!!!! I will recommend Straightline Kia to everyone. Even Chris on the service team is fantastic as I just had my first service. Thank you all again!!!
Ahmed TwakkalNever have I been disappointed in five years here. My customer service expectations exceeded really nailing it out of the park every time kudos to everyone there they are just killing it. Special shout out to Warren Sharon and Tim and Ian And lets not forget about the crew that works on my car and turns and burns it out in a timely manner I am beyond happy and pleased with the level of service. Love it even more with the complementary hot chocolate and the new Kiosk service. Youu want to buy a car you buy it from here. Because they treat you like your family and/or a good friend thanks again everyone keep up the great work and I look forward to continuing my business with you in the future
Jon SenecalThank you so much to Warren in parts! He was extremely helpful, friendly and efficient.
Kerry MunroBrought my vehicle in here this week due to a starting issue that ended up being due to a key/fob problem. Mid week when towed there I was made aware they wereparticular busy at the time and that I might have to wait till Saturday for repairs. We have a Kia Soul but have rarely brought it into the dealership for work. I was very pleasantly surprised with the level of care that went it the customer service provided throughout the process. Particularly when I spoke with the parts manager Warren who was to do the repair. I had called late on the friday after work to see the status, after being told it was likely to be done the next day, I got lucky and he was nearby and ended up taking the call. He made a point to get it done before going home so that I would have my vehicle for the weekend. Not only that but once I arrived everything was ready to go and even came in at a decently lower price then I had expected. Can't think of a time I left a business feeling like more of a VIP then I did that day. Very personal and knowledgeable, Warren showed a caring attitude and a willingness to go the extra mile for a customer. Thanks guys.
Justin ThymeGreat dealership experience. Really enjoyed my experience there. Thanks for all the help.
Tyler GibsonKia Straight-line was a very positive experience. Buying a vehicle can be very stressful. Kia Straight-line is more of a family atmosphere. From the time you walk in the door to you leave all you see is happy staff wanting to help in anyway they can. The staff go over and above to meet your needs and ensure you get the vehicle of your dreams. Now to make the experience even better you get to sit down with BrendaLee Doel (what a treat) I could have stayed all night and done paper work with her. She is kind, funny and professional. I f you are shopping for vehicle this dealership is a must to check out.
Sue TolleyGood dealership
Malcolm MckinnonThank you for a great experience with our new car purchase today. Tanner was very knowledgeable and patiently answered all of our questions. Brenda Lee took time to get our financing just right. We felt at home and look forward to being part of the KIA family.
Nada KuscheVery friendly helpful staff!
Nicole CochraneEveryone is so friendly, I've never seen so many smiling faces in one place! Beautiful new building too, check it out!
lauren prattI have taken my vehicle here for 8 years and I have found that the service department had been open and honest with me - helping me decide what services to get and which things can be skipped. The price is also inline with private garages. I trust them enough that I took my mother's car here when other dealerships couldn't find the problem (they did).
dan sternA-MA-ZING!!! The staff here are all such gems! Very friendly from the start, going above and beyond like it's nothing!!! My other half and I got the pleaseure this last week to deal with Jessica as she showed us some wonderful vehicles that fitted our needs. She was very helpful as we were unsure of what vehicle was right for us. Once we got to the finance stage we got to work with the gem of a fine lady BrendaLee. She was an extremely huge help with getting it all figured out. Threw this past week of stress and headaches, tonight, a HUGE thanks to Jessica, BrendaLee (Cody had his helping part too!!) You and your whole team enjoy a round of applause!! Eric and I cant wait to see what our relationship blooms into with your straightline Kia family, THANKS A BUNCH!!!💖
Stephanie Steinbring