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Sales person Darren and Sales manager Brad are to be commended!! They helped me in my time of need and I thought I didn't have any hope when my vehicle broke down. They were able to work with me, went above and beyond as I was able to drive away in a brand new 2020 Kia Soul. Thank you both very much!!!! I will recommend Straightline Kia to everyone. Even Chris on the service team is fantastic as I just had my first service. Thank you all again!!!
in the last week
Never have I been disappointed in five years here. My customer service expectations exceeded really nailing it out of the park every time kudos to everyone there they are just killing it. Special shout out to Warren Sharon and Tim and Ian And lets not forget about the crew that works on my car and turns and burns it out in a timely manner I am beyond happy and pleased with the level of service. Love it even more with the complementary hot chocolate and the new Kiosk service. Youu want to buy a car you buy it from here. Because they treat you like your family and/or a good friend thanks again everyone keep up the great work and I look forward to continuing my business with you in the future
3 weeks ago
Brought my vehicle in here this week due to a starting issue that ended up being due to a key/fob problem. Mid week when towed there I was made aware they wereparticular busy at the time and that I might have to wait till Saturday for repairs. We have a Kia Soul but have rarely brought it into the dealership for work. I was very pleasantly surprised with the level of care that went it the customer service provided throughout the process. Particularly when I spoke with the parts manager Warren who was to do the repair. I had called late on the friday after work to see the status, after being told it was likely to be done the next day, I got lucky and he was nearby and ended up taking the call. He made a point to get it done before going home so that I would have my vehicle for the weekend. Not only that but once I arrived everything was ready to go and even came in at a decently lower price then I had expected. Can't think of a time I left a business feeling like more of a VIP then I did that day. Very personal and knowledgeable, Warren showed a caring attitude and a willingness to go the extra mile for a customer. Thanks guys.
a month ago
Thank you for a great experience with our new car purchase today. Tanner was very knowledgeable and patiently answered all of our questions. Brenda Lee took time to get our financing just right. We felt at home and look forward to being part of the KIA family.
3 months ago
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